Frequently Asked Questions

Everything you need to know about your LUM Auto fashion experience.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US, while international orders may take 7-14 business days depending on the destination.

What is your return policy?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. Returns are processed within 5 business days of receipt.

How do I find my correct size?

Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing it to our chart as our contemporary fits may vary by style.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

Can I track my order in real-time?

Yes, once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.

Where are your garments manufactured?

LUM Auto partners with ethical factories in Italy and Portugal to ensure high-quality craftsmanship and fair labor practices for every piece in our collection.